I am trying to get a Ruger Super Blackhawk Hunter repaired that the ejector rod screw broke on . I was shooting factory loaded Hornady Leverevolutionn 44 mag while dialing in a scope on my Super Blackhawk and the screw near the end of the barrel broke and the ejector rod flew over my head and behind me , thankfully no one including myself was hit by it . I called the Ruger customer service department and had the unfortunate displeasure of talking to some woman that was EXTREMELY rude . She asked me what type of ammo that I was using and after I told her that it was absolutely using factory loaded Hornady Leverevolution ammo , she insisted that it was hand loaded ammo that was loaded way too hot . Why on earth she thought that she was right or even had any idea of what type of ammo according to her that I was using beats the heck out of me , but I know that she was absolutely the rudest customer service rep that I have ever had the displeasure of talking to . After the conversation which she abruptly ended was over , I still had no clue of where to send my firearm for warranty repair . Do any of you all have any idea of whom I need to speak to or what the correct address is to send my revolver into for warranty repair . I have ""always"" heard how excellent Ruger's customer service is and how great of a job Ruger does with warranty repairs but from what I have experienced they are the exact opposite of what I have heard and truly question if I really want to ever spend my hard earned money on another Ruger . I hope that my mind will be changed to a much more positive feeling about Ruger products but I guess that time will tell.