Just taking the time to share a positive experience with Summit Treestands customer service. On Wednesday, I was out moving a couple sets at the farm, and did a bonehead move, and left my foam seat to my brand new Summit ladderstand in the bed of the truck when I started on my 35 mile journey home. Needless to say, as soon as I hit the parkway the last I saw of that seat was it flying out of the bed and being ran over by the semi behind me. So I immediately looked the number up and gave summit a call. I told the nice lady that I made the mistake and was wanting to buy a new one. She insisted that was not necessary, and had the replacement form in my email before I got home. I sent it back to the company Thursday morning, and had a brand new seat setting on my porch last night (Friday) when I got home from work... So not only did they cover my mistake, but they overnight-ed the seat and all was free of charge. Needless to say they have made a returning customer out of me!